Last Updated: May 22, 2026
Welcome to Ueerl. These Terms & Conditions govern your access to and use of our website, products, services, quotations, communications, and related online or offline interactions.
For the purpose of these Terms & Conditions, “Ueerl,” “we,” “us,” or “our” refers to Shenzhen Ueerl Medical Equipment Co., Ltd., including our official website:
By accessing our website, submitting an inquiry, requesting a quotation, placing an order, communicating with our team, or using our products or services, you agree to be bound by these Terms & Conditions.
If you do not agree with these Terms, please do not use our website or services.
1. About Ueerl
Ueerl provides premium hyperbaric oxygen chamber products and related wellness space solutions for homes, wellness centers, spas, gyms, clinics, rehabilitation spaces, hotels, corporate spaces, and other professional environments.
Our website provides product information, brand information, application scenarios, inquiry forms, quotation communication, and related business consultation services.
Company Name: Shenzhen Ueerl Medical Equipment Co., Ltd.
Brand: Ueerl / 愉尔
Website: https://ueerlhealth.com/
Email: info@ueerlhealth.com
WhatsApp: +86 19928774103
Address: Building C, Dingfeng Science and Technology Park, Dalang Sub-district, Longhua District, Shenzhen City, Guangdong Province, China.
2. Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms.
You agree not to:
- Use our website in any way that violates applicable laws or regulations;
- Interfere with the security, operation, or functionality of the website;
- Attempt to gain unauthorized access to our systems, accounts, servers, or data;
- Copy, scrape, extract, or reproduce website content for unauthorized commercial use;
- Upload viruses, malware, harmful code, or disruptive technologies;
- Submit false, misleading, or fraudulent information;
- Impersonate another person, company, or organization;
- Use our website to distribute spam, unlawful content, or harmful communications.
We reserve the right to restrict, suspend, or terminate access to our website if we believe a user has violated these Terms or applicable law.
3. Product Information
We make reasonable efforts to provide accurate and updated information about Ueerl products, including product models, features, specifications, materials, images, application scenarios, and technical descriptions.
However, product information on the website is provided for general reference only. Actual product configuration, appearance, dimensions, pressure range, accessories, functions, packaging, installation requirements, and available options may vary depending on:
- Product model;
- Region or market version;
- Customization requirements;
- Applicable standards or regulations;
- Production updates;
- Supply chain availability;
- Customer project requirements;
- Final quotation or sales agreement.
We reserve the right to modify, update, improve, discontinue, or replace any product, specification, design, feature, or service at any time without prior notice.
Images, videos, 3D renderings, lifestyle scenes, installation cases, and website visuals are for presentation and reference purposes only. They may not represent the exact final product, installation environment, or configuration.
4. No Medical Advice
The information on our website is provided for general product, wellness, and business communication purposes only.
Ueerl does not provide medical diagnosis, medical treatment, medical advice, or healthcare recommendations through this website.
Nothing on our website should be interpreted as:
- Medical advice;
- A diagnosis;
- A treatment plan;
- A cure or prevention claim;
- A replacement for professional medical consultation;
- A guarantee of specific health results.
Before using any hyperbaric oxygen chamber or oxygen wellness product, users should consult a qualified healthcare professional, especially if they have any medical condition, are pregnant, are taking medication, have respiratory or cardiovascular concerns, or are unsure whether the product is suitable for them.
Users and operators are responsible for using products safely and in accordance with applicable instructions, warnings, training, laws, and professional guidance.
5. Product Use and Safety
Ueerl products must be used strictly in accordance with the applicable user manual, safety instructions, installation requirements, operating procedures, warning labels, and product-specific guidance.
You agree that:
- Products should be operated only by trained or properly instructed users;
- Products should not be misused, modified, disassembled, overloaded, or used outside specified operating conditions;
- Users must follow pressure, oxygen, electrical, ventilation, cleaning, fire safety, and maintenance requirements;
- Operators must check the product and surrounding environment before use;
- Flammable materials, ignition sources, unauthorized electrical devices, and unsafe accessories must not be used inside or near the chamber;
- Children, elderly users, or users with limited mobility should be supervised where appropriate;
- Users should stop using the product immediately if they experience discomfort, equipment abnormalities, alarms, damage, or unsafe conditions.
Failure to follow safety instructions may result in product damage, personal injury, or other risks. Ueerl is not responsible for damage or injury caused by misuse, unauthorized modification, improper installation, improper maintenance, failure to follow instructions, or use in violation of applicable laws or safety requirements.
6. Regulatory and Local Compliance
Product availability, classification, permitted uses, import requirements, installation requirements, and operating requirements may vary by country or region.
You are responsible for ensuring that your purchase, import, installation, resale, operation, and use of Ueerl products comply with all applicable local laws, regulations, permits, certifications, standards, customs requirements, tax requirements, and professional rules in your country or region.
For business buyers, distributors, clinics, wellness centers, spas, gyms, rehabilitation institutions, hotels, or other commercial operators, you are responsible for obtaining any local licenses, approvals, operator training, insurance, facility permits, or professional supervision required for your business activities.
Unless expressly agreed in writing, Ueerl does not guarantee that a product will meet every regulatory requirement in every jurisdiction.
7. Inquiries and Quotations
Submitting an inquiry through our website, WhatsApp, email, social media, phone, or other channels does not create a binding sales contract.
Any quotation provided by Ueerl is for reference and negotiation purposes only unless expressly stated otherwise in writing.
Quotations may include or exclude certain items depending on the project, such as:
- Product model and configuration;
- Optional accessories;
- Customization;
- Packaging;
- Shipping;
- Insurance;
- Installation service;
- Import duties;
- Taxes;
- Local delivery;
- Training;
- After-sales service;
- Warranty terms.
A quotation may be subject to change due to exchange rates, raw material costs, shipping costs, customization requirements, product updates, stock availability, or changes in customer requirements.
Unless otherwise stated, quotations are valid only for the period specified in the quotation.
8. Orders and Sales Contracts
An order is considered accepted only when Ueerl confirms the order in writing and, where applicable, receives the required deposit or payment.
The final terms of sale may be set out in a separate quotation, proforma invoice, purchase order, sales contract, distributor agreement, or written confirmation. If there is any conflict between these Terms and a signed written agreement, the signed written agreement will prevail to the extent of the conflict.
You are responsible for reviewing all order details before confirming purchase, including:
- Product model;
- Quantity;
- Dimensions;
- Configuration;
- Voltage and plug requirements;
- Pressure version;
- Accessories;
- Customization;
- Delivery address;
- Import requirements;
- Installation conditions;
- Payment terms;
- Warranty terms.
Once production, customization, packaging, or shipment has started, changes or cancellations may not be possible or may result in additional fees.
9. Pricing and Payment
Product prices may vary depending on product model, configuration, customization, destination, shipping method, taxes, duties, installation requirements, and service scope.
Unless otherwise stated in writing:
- Prices shown on the website, if any, are for reference only;
- Final pricing is subject to official quotation;
- Payment terms will be specified in the quotation, invoice, or sales agreement;
- Bank charges, transfer fees, currency conversion fees, taxes, duties, and customs fees are the buyer’s responsibility;
- Orders may require a deposit before production or reservation;
- Balance payment may be required before shipment or delivery.
Failure to make payment on time may result in order delay, suspension, cancellation, storage fees, or other consequences as permitted by the applicable agreement.
10. Shipping, Delivery, and Import
Ueerl may assist with international shipping arrangements where agreed in writing. Delivery timeframes are estimates only and may be affected by production schedules, customs clearance, shipping carrier delays, port congestion, weather, public holidays, force majeure events, or other factors beyond our control.
Unless otherwise agreed in writing, the buyer is responsible for:
- Providing accurate shipping information;
- Confirming import eligibility;
- Paying import duties, taxes, customs charges, local fees, and destination charges;
- Handling customs clearance documents required by local authorities;
- Ensuring the delivery site can receive the product;
- Checking product packaging and condition upon arrival;
- Reporting visible damage, shortage, or delivery issues promptly.
Risk of loss or damage may transfer according to the agreed trade terms, quotation, invoice, or sales contract.
Ueerl is not responsible for delays, additional costs, customs issues, failed delivery, or regulatory restrictions caused by inaccurate customer information, local import rules, customs inspection, or third-party logistics providers.
11. Installation and Site Requirements
Some Ueerl products may require suitable site conditions, space planning, electrical requirements, ventilation, floor load capacity, access route measurements, and professional installation.
Before purchasing, customers should confirm:
- Room dimensions;
- Door, elevator, stair, corridor, and access route width;
- Floor load capacity;
- Electrical voltage and power supply;
- Ventilation conditions;
- Ground level and installation surface;
- Temperature and humidity conditions;
- Local safety requirements;
- Any building management or landlord approval.
If installation service is provided, the scope, location, fees, timing, required customer cooperation, and local conditions must be confirmed in writing.
Ueerl is not responsible for installation delays, additional costs, access failure, site modification costs, or product placement issues caused by unsuitable site conditions or inaccurate information provided by the customer.
12. Customization and Special Orders
Customized products, special configurations, project-based solutions, OEM/ODM orders, private-label products, and made-to-order items may be subject to separate terms.
Unless otherwise agreed in writing:
- Customized orders may require a non-refundable deposit;
- Production may begin only after technical confirmation and payment;
- Changes after confirmation may result in additional cost or delay;
- Customized products may not be returnable or refundable;
- Customer-approved drawings, dimensions, logos, colors, or configurations are the customer’s responsibility.
The customer represents that any logos, trademarks, designs, images, or materials provided to Ueerl for customization do not infringe the rights of any third party.
13. Warranty
Warranty terms may vary depending on product model, region, configuration, customer type, sales agreement, and actual use conditions.
The applicable warranty period, covered parts, excluded items, service process, and customer responsibilities will be stated in the official quotation, invoice, warranty document, or sales agreement.
Unless expressly agreed in writing, warranty does not cover:
- Misuse, abuse, negligence, or improper operation;
- Unauthorized repair, disassembly, modification, or installation;
- Damage caused by failure to follow the user manual or safety instructions;
- Damage caused by unsuitable electrical supply, environment, ventilation, or site conditions;
- Normal wear and tear;
- Consumables or accessories unless otherwise specified;
- Damage during transportation not reported within the required timeframe;
- Damage caused by fire, flood, earthquake, lightning, accident, force majeure, or external factors;
- Use outside recommended operating conditions;
- Commercial use beyond agreed product scope;
- Use in violation of local laws, regulations, or professional requirements.
To request warranty service, you may be required to provide proof of purchase, product serial number, photos, videos, error records, maintenance history, or other information reasonably requested by Ueerl.
14. Returns, Refunds, and Cancellations
Due to the nature of high-value equipment, customized products, international shipping, and installation requirements, returns and refunds are subject to the terms of the applicable quotation, invoice, sales contract, or written agreement.
Unless otherwise required by applicable law or agreed in writing:
- Customized products are not returnable;
- Products already produced, packaged, shipped, installed, or used may not be eligible for cancellation or refund;
- Deposits may be non-refundable once production, customization, or procurement has started;
- Return shipping, customs fees, duties, taxes, packaging costs, inspection fees, and restoration costs may be the customer’s responsibility;
- Returned products must be unused, undamaged, complete, and in original packaging unless otherwise agreed.
Any return or refund request must be submitted in writing and approved by Ueerl before any product is returned.
15. After-Sales Support
Ueerl may provide after-sales support through email, WhatsApp, phone, video guidance, remote troubleshooting, spare parts support, documentation, or on-site service where available.
The availability, scope, cost, and timing of after-sales support may depend on:
- Customer location;
- Product model;
- Warranty status;
- Service partner availability;
- Nature of the issue;
- Required parts;
- Local travel conditions;
- Import or customs requirements for replacement parts.
Remote support may require the customer to provide photos, videos, product information, error details, and operation history.
16. Website Content and Accuracy
We aim to keep website content accurate and updated. However, we do not guarantee that all website content is complete, current, error-free, uninterrupted, or suitable for every user or market.
Website content may include typographical errors, translation differences, outdated information, or technical inaccuracies. We reserve the right to correct errors, update information, remove content, or modify product descriptions at any time without prior notice.
No website content should be considered a binding offer unless expressly confirmed by Ueerl in writing.
17. Intellectual Property
All content on our website, including but not limited to text, images, videos, product designs, logos, trademarks, icons, layouts, graphics, documents, downloads, product names, slogans, and website design, is owned by or licensed to Ueerl and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, display, sell, license, reverse engineer, or use any website content or intellectual property for commercial purposes without prior written permission from Ueerl.
The Ueerl name, logo, brand identity, product images, and related marks may not be used without written authorization.
18. User-Submitted Content
If you submit photos, videos, testimonials, reviews, project information, installation images, comments, or other content to Ueerl, you represent that you have the right to provide such content and that it does not violate any third-party rights.
Unless otherwise agreed in writing, by submitting such content, you grant Ueerl a non-exclusive, worldwide, royalty-free right to use, reproduce, edit, translate, publish, display, and distribute the content for communication, customer service, case study, marketing, training, or business purposes, subject to applicable privacy laws and our Privacy Policy.
If you do not want us to use your submitted content for marketing or case display purposes, please inform us in writing.
19. Third-Party Links and Services
Our website may contain links to third-party websites, platforms, payment providers, video platforms, social media pages, logistics providers, or partner websites.
We do not control and are not responsible for third-party content, privacy practices, terms, security, availability, or services.
Your use of third-party websites or services is at your own risk and subject to their own terms and policies.
20. Privacy and Cookies
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect personal information.
Our website may use cookies, analytics tools, advertising pixels, and similar technologies to improve website performance, understand visitor behavior, and support marketing activities.
Please review our Privacy Policy for more information.
21. Marketing Communications
By submitting an inquiry or contacting us, you agree that Ueerl may contact you by email, phone, WhatsApp, or other communication channels regarding your inquiry, quotation, product interest, order, after-sales support, or related business communication.
Where permitted by law, we may also send product updates, exhibition news, promotional information, or marketing communications.
You may opt out of marketing communications at any time by contacting us or using the unsubscribe option where available. However, we may still send non-marketing messages related to your inquiry, quotation, order, service, warranty, or legal notices.
22. Disclaimers
To the fullest extent permitted by law, our website, content, products, and services are provided on an “as available” basis, subject to applicable written agreements.
We do not warrant that:
- The website will always be available, secure, or error-free;
- Website content will always be accurate, complete, or current;
- Product information will meet every user’s specific expectation or local requirement;
- Any product will produce a specific wellness, health, business, or commercial result;
- Any product will be suitable for every individual, facility, country, or use case;
- Third-party platforms, links, shipping providers, or service partners will operate without interruption or error.
Nothing in these Terms limits any rights that cannot be excluded under applicable law.
23. Limitation of Liability
To the fullest extent permitted by law, Ueerl, its directors, employees, agents, distributors, suppliers, and service partners shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to:
- Loss of profit;
- Loss of business;
- Loss of revenue;
- Loss of data;
- Loss of goodwill;
- Business interruption;
- Installation delay;
- Customs delay;
- Shipping delay;
- Misuse of product;
- Unauthorized modification;
- Failure to follow safety instructions;
- Local regulatory non-compliance;
- Third-party service failures.
To the extent permitted by law, our total liability for any claim related to the website, product, service, quotation, order, or agreement shall not exceed the amount actually paid by the customer for the specific product or service giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.
24. Indemnification
You agree to indemnify, defend, and hold harmless Ueerl, its directors, employees, agents, distributors, suppliers, and service partners from and against any claims, losses, damages, liabilities, costs, or expenses arising from:
- Your use or misuse of our website, products, or services;
- Your violation of these Terms;
- Your violation of applicable laws or regulations;
- Your failure to obtain required permits, approvals, licenses, or professional supervision;
- Your improper installation, operation, maintenance, resale, or promotion of products;
- Your unauthorized modification or repair of products;
- Your infringement of any third-party rights;
- Any content, logo, design, image, or information you provide to us.
25. Force Majeure
Ueerl shall not be liable for any delay, failure, or interruption caused by events beyond our reasonable control, including but not limited to:
- Natural disasters;
- Fire, flood, earthquake, storm, or extreme weather;
- War, terrorism, civil unrest, or government action;
- Epidemics, pandemics, or public health restrictions;
- Labor disputes or factory interruptions;
- Supply chain disruptions;
- Shipping delays or port congestion;
- Customs inspections or import restrictions;
- Power failure, internet failure, or system failure;
- Changes in laws, regulations, or trade policies.
In such cases, performance may be delayed or adjusted as reasonably necessary.
26. Governing Law and Dispute Resolution
Unless otherwise agreed in a separate written contract, these Terms shall be governed by the laws of the People’s Republic of China, without regard to conflict of law principles.
Any dispute arising out of or relating to these Terms, our website, products, services, quotations, or transactions shall first be resolved through friendly negotiation.
If the dispute cannot be resolved through negotiation, it may be submitted to the competent court located in Shenzhen, China, unless mandatory applicable law provides otherwise.
For customers in jurisdictions with mandatory consumer protection laws, nothing in these Terms is intended to limit rights that cannot be waived under applicable law.
27. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
The invalid or unenforceable provision shall be interpreted or replaced in a manner that most closely reflects the original intent, to the extent permitted by law.
28. Entire Agreement
These Terms, together with our Privacy Policy and any applicable quotation, invoice, sales contract, warranty document, or written agreement, constitute the entire agreement between you and Ueerl regarding your use of our website and related services.
If there is a conflict between these Terms and a separate signed written agreement, the signed written agreement shall prevail to the extent of the conflict.
29. Changes to These Terms
We may update or modify these Terms from time to time to reflect changes in our business, website, products, services, legal requirements, or operational practices.
When we update these Terms, we will revise the “Last Updated” date at the top of this page.
Your continued use of our website after changes are posted means that you accept the updated Terms.
30. Contact Us
If you have questions about these Terms & Conditions, please contact us:
Ueerl / Shenzhen Ueerl Medical Equipment Co., Ltd.
Website: https://ueerlhealth.com/
Email: info@ueerlhealth.com
WhatsApp: +86 19928774103
Address: Building C, Dingfeng Science and Technology Park, Dalang Sub-district, Longhua District, Shenzhen City, Guangdong Province, China.
