Privacy Policy

Last Updated: May 22, 2026

This Privacy Policy explains how Ueerl collects, uses, discloses, stores, and protects your personal information when you visit our website, submit an inquiry, communicate with us, purchase or request information about our products, or interact with our online services.

For the purpose of this Privacy Policy, “Ueerl,” “we,” “us,” or “our” refers to Shenzhen Ueerl Medical Equipment Co., Ltd. and its related business operations, including our official website:

https://www.ueerlhbot.com/

By using our website or submitting information to us, you acknowledge that you have read and understood this Privacy Policy.

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1. Who We Are

Ueerl is a provider of premium hyperbaric oxygen chamber products and related wellness space solutions for homes, wellness centers, spas, gyms, clinics, rehabilitation spaces, hotels, corporate spaces, and other professional environments.

Company Name: Shenzhen Ueerl Medical Equipment Co., Ltd.
Brand: Ueerl / 愉尔
Website: https://ueerlhealth.com/
Email: ueerlhbot@gmail.com
WhatsApp: +86 19928774103
Business Address: Building C, Dingfeng Science and Technology Park, Dalang Sub-district, Longhua District, Shenzhen City, Guangdong Province, China.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the information above.

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2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our official website and landing pages;
• Contact forms, quotation forms, inquiry forms, and newsletter forms;
• Email, WhatsApp, phone, social media, and other communication channels;
• Online advertising, analytics, and remarketing tools;
• Customer service, after-sales support, installation consultation, and product recommendation services;
• Business cooperation, distributor inquiries, OEM/ODM inquiries, and partner communication.

This Privacy Policy does not apply to websites, platforms, or services operated by third parties, even if they are linked from our website. We encourage you to review the privacy policies of any third-party websites or platforms you visit.

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3. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

3.1 Information You Provide Directly

When you submit a form, request a quotation, contact us, or communicate with our team, we may collect:

• Name;
• Company name;
• Job title or business role;
• Email address;
• Phone number;
• WhatsApp number or other messaging account;
• Country, region, city, or delivery location;
• Product model of interest;
• Intended usage scenario, such as home, wellness center, spa, gym, clinic, hotel, office, or distributor cooperation;
• Space size, installation environment, or project requirements;
• Budget range, purchase timeline, and order requirements;
• Messages, questions, comments, or attachments you submit;
• Any other information you choose to provide.

3.2 Business and Transaction Information

If you request a quotation, place an order, become a customer, or communicate with us about product delivery or after-sales service, we may collect:

• Billing and shipping information;
• Company registration or tax information, where applicable;
• Order details;
• Product configuration requirements;
• Delivery and installation information;
• Payment status or transaction records;
• Warranty, service, and after-sales communication records.

We generally do not collect full payment card details directly on our website. If online payment is available, payment information may be processed by third-party payment providers in accordance with their own privacy policies and security standards.

3.3 Technical and Usage Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address;
• Browser type and version;
• Device type and operating system;
• Language settings;
• Referring website or advertising source;
• Pages viewed and time spent on pages;
• Click behavior and website interactions;
• Approximate location derived from IP address;
• Cookie identifiers and similar tracking technologies;
• Form submission source, such as Google Ads, Meta Ads, search engines, or social media platforms.

3.4 Marketing and Advertising Information

If you interact with our advertisements, social media pages, or marketing campaigns, we may collect:

• Campaign source and referral data;
• Ad interaction data;
• Landing page behavior;
• Lead form submission data;
• Marketing preferences;
• Consent status for newsletters, cookies, or promotional messages.

3.5 Sensitive Information

We do not intentionally request sensitive personal information such as medical records, diagnosis details, biometric data, government identification numbers, or financial account passwords.

Because our products relate to oxygen wellness and wellness space solutions, you may voluntarily provide general wellness needs or intended use scenarios. Please do not submit medical records, diagnosis information, or other sensitive health information through our website forms. If you voluntarily provide such information, we will use it only to respond to your inquiry, provide product-related information, or support your request, unless otherwise required by law.

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4. How We Collect Personal Information

We may collect personal information from the following sources:

• Directly from you when you submit forms, email us, message us, or communicate with our team;
• Automatically through cookies, pixels, analytics tools, server logs, and similar technologies;
• From advertising and analytics partners, such as Google, Meta, LinkedIn, or other marketing platforms;
• From social media platforms when you interact with our pages, advertisements, or messages;
• From distributors, business partners, trade shows, exhibitions, or referrals, where permitted by law;
• From public business sources, such as company websites, business directories, or professional platforms, where relevant to B2B communication.

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5. How We Use Your Personal Information

We may use your personal information for the following purposes:

5.1 To Respond to Your Inquiries

We use your information to:

• Reply to your questions;
• Provide product information;
• Recommend suitable Ueerl models;
• Prepare quotations;
• Understand your space, usage scenario, and installation requirements;
• Arrange further communication by email, phone, WhatsApp, or other channels.

5.2 To Provide Products and Services

We use your information to:

• Process orders;
• Confirm product configurations;
• Arrange production, packaging, delivery, installation, or after-sales support;
• Provide warranty and customer service;
• Manage customer records and service history.

5.3 To Improve Our Website and Services

We use technical and usage data to:

• Improve website design, content, and user experience;
• Understand which pages, products, or campaigns are most effective;
• Identify technical issues;
• Optimize website speed, security, and performance;
• Improve product recommendations and customer communication.

5.4 To Conduct Marketing and Advertising

Where permitted by law, we may use your information to:

• Send product updates, promotional information, exhibition updates, or company news;
• Conduct remarketing or retargeting advertising;
• Measure advertising performance;
• Customize website content and advertising based on user interests;
• Manage newsletter subscriptions and marketing preferences.

You can opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly.

5.5 To Maintain Security and Prevent Misuse

We may use personal information to:

• Protect our website, systems, and business operations;
• Detect fraud, spam, abuse, unauthorized access, or security incidents;
• Enforce our website terms and policies;
• Protect the rights, property, and safety of Ueerl, our customers, and others.

5.6 To Comply With Legal Obligations

We may use your information to:

• Comply with applicable laws, regulations, tax, accounting, customs, export, or regulatory requirements;
• Respond to lawful requests from authorities;
• Maintain required business records;
• Establish, exercise, or defend legal claims.

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6. Legal Bases for Processing Personal Information

If you are located in the European Economic Area, the United Kingdom, Switzerland, or another region that requires a legal basis for processing personal data, we may rely on the following legal bases:

• Consent: When you agree to receive marketing communications, accept non-essential cookies, or voluntarily provide information for a specific purpose.
• Contract: When processing is necessary to provide quotations, process orders, deliver products, or perform services you request.
• Legitimate Interests: When we respond to business inquiries, improve our website, conduct B2B communication, protect our systems, or market relevant products, provided that your rights and interests do not override our legitimate interests.
• Legal Obligation: When processing is necessary to comply with laws, accounting rules, tax requirements, customs procedures, or lawful government requests.
• Vital Interests or Public Interest: Only where applicable and legally permitted.

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7. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, local storage, and similar technologies to provide website functionality, analyze traffic, improve user experience, and support advertising.

7.1 Types of Cookies We May Use

Essential Cookies
These cookies are necessary for the website to function properly, such as page navigation, security, form submission, and basic website features.

Analytics Cookies
These cookies help us understand how visitors use our website, such as which pages are visited, how long users stay, and how users arrive at our website.

Advertising and Remarketing Cookies
These cookies may be used to show relevant ads, measure advertising performance, limit ad repetition, and build remarketing audiences.

Preference Cookies
These cookies remember your preferences, such as language, region, or cookie settings.

7.2 Third-Party Tools

We may use third-party tools such as:

• Google Analytics;
• Google Ads;
• Google Tag Manager;
• Meta Pixel;
• LinkedIn Insight Tag;
• YouTube or embedded video tools;
• Email marketing tools;
• Website security, performance, or hosting tools.

These third parties may collect information through cookies or similar technologies according to their own privacy policies.

7.3 Managing Cookies

You can manage cookies through:

• Our cookie banner or cookie settings tool, if available;
• Your browser settings;
• Advertising platform opt-out tools;
• Device privacy settings;
• Global Privacy Control signals, where applicable.

If you disable certain cookies, some website features may not function properly.

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8. How We Share Personal Information

We do not sell your personal information in the traditional sense of exchanging it for money. However, some privacy laws define “sale” or “sharing” broadly to include certain advertising or analytics activities involving cookies, pixels, or third-party platforms.

We may share personal information with the following categories of recipients:

8.1 Service Providers

We may share information with companies that help us operate our business, including:

• Website hosting providers;
• CRM and customer management systems;
• Email and communication service providers;
• Analytics providers;
• Advertising platforms;
• Payment processors;
• Logistics and shipping providers;
• Installation or after-sales service partners;
• IT, cybersecurity, and cloud service providers;
• Professional advisors, such as lawyers, accountants, and consultants.

These service providers are authorized to use personal information only as necessary to provide services to us or as otherwise permitted by law.

8.2 Business Partners and Distributors

Where necessary to respond to your inquiry, provide local support, arrange installation, or deliver services in your region, we may share relevant information with authorized distributors, agents, installation partners, or service partners.

8.3 Legal and Compliance Recipients

We may disclose information if required or permitted by law, including to:

• Government authorities;
• Customs or regulatory agencies;
• Courts or law enforcement;
• Legal advisors;
• Parties involved in legal proceedings;
• Parties involved in fraud prevention or security investigations.

8.4 Business Transfers

If we are involved in a merger, acquisition, restructuring, financing, asset sale, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

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9. International Data Transfers

Ueerl operates internationally. Your personal information may be processed in China or other countries where we, our service providers, distributors, or business partners operate.

These countries may have data protection laws that differ from those in your country or region. When required by applicable law, we will use appropriate safeguards for international data transfers, such as contractual protections, data processing agreements, security measures, or other lawful transfer mechanisms.

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10. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Typical retention periods may include:

• Inquiry and lead information: Up to 3 years after the last communication, unless you become a customer or request deletion earlier.
• Customer, order, delivery, and warranty records: For the duration of the customer relationship, warranty period, and any legally required accounting, tax, customs, or compliance period.
• Marketing subscription records: Until you unsubscribe or withdraw consent, plus a suppression record to ensure we respect your opt-out.
• Website analytics and cookie data: Depending on the cookie type and tool settings, usually from session duration up to 24 months.
• Security logs: Usually up to 12–24 months, unless needed for investigation, fraud prevention, or legal purposes.
• Legal and compliance records: As long as necessary to comply with applicable laws or defend legal claims.

When information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable law and business requirements.

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11. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Request restriction of processing;
• Object to certain processing activities;
• Request data portability;
• Withdraw consent where processing is based on consent;
• Opt out of marketing communications;
• Opt out of certain targeted advertising, sale, or sharing of personal information;
• Lodge a complaint with a data protection authority.

To exercise your rights, please contact us at:

ueerlhbot@gmail.com

We may need to verify your identity before responding to your request. We will respond within the timeframe required by applicable law.

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12. Privacy Notice for California Residents

This section applies to California residents and is intended to supplement the rest of this Privacy Policy.

12.1 Categories of Personal Information We May Collect

In the past 12 months, we may have collected the following categories of personal information:

12.2 Sources of Personal Information

We may collect personal information from:

• You directly;
• Your device or browser;
• Cookies and tracking technologies;
• Advertising and analytics partners;
• Social media platforms;
• Business partners, distributors, or referrals;
• Publicly available business sources.

12.3 Purposes for Collection

We collect personal information for the business and commercial purposes described in Sections 5 and 7 of this Privacy Policy, including responding to inquiries, providing quotations, processing orders, improving our website, advertising, customer service, security, and legal compliance.

12.4 Disclosure of Personal Information

We may disclose the categories of personal information listed above to:

• Service providers;
• Advertising and analytics partners;
• Logistics and installation partners;
• Authorized distributors or local service partners;
• Professional advisors;
• Legal or regulatory authorities;
• Business transaction parties, where applicable.

12.5 Sale or Sharing of Personal Information

We do not sell personal information for money. However, we may use advertising or analytics technologies that could be considered “sharing” or “sale” under California privacy law, such as sharing cookie identifiers, IP addresses, or website activity with advertising partners for cross-context behavioral advertising.

California residents may opt out by:

• Using our cookie settings tool, if available;
• Contacting us at ueerlhbot@gmail.com;
• Using browser-based opt-out signals such as Global Privacy Control, where applicable.

12.6 Your California Privacy Rights

California residents may have the right to:

• Know what personal information we collect, use, disclose, sell, or share;
• Access personal information;
• Delete personal information;
• Correct inaccurate personal information;
• Opt out of sale or sharing of personal information;
• Limit the use or disclosure of sensitive personal information, where applicable;
• Not be discriminated against for exercising privacy rights.

To submit a request, please contact:

ueerlhbot@gmail.com

You may also designate an authorized agent to submit a request on your behalf, where permitted by law.

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13. Marketing Communications

If you subscribe to our newsletter, submit an inquiry, or communicate with our team, we may send you relevant product updates, quotation information, exhibition news, company updates, or promotional content.

You can opt out of marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.

Please note that even if you opt out of marketing communications, we may still send you non-promotional messages, such as order updates, quotation communication, customer service replies, warranty information, or legal notices.

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14. Third-Party Links and Platforms

Our website may contain links to third-party websites, social media platforms, video platforms, payment providers, logistics providers, or partner websites.

We are not responsible for the privacy practices, content, or security of third-party websites or services. Your use of third-party platforms is governed by their own privacy policies and terms.

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15. Data Security

We use reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

• Secure website connections;
• Access controls;
• Internal data handling procedures;
• Password protection;
• Data minimization;
• Service provider review;
• Security monitoring;
• Backup and recovery procedures.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of personal information transmitted over the internet.

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16. Children’s Privacy

Our website and products are intended for adults, business customers, and professional buyers. We do not knowingly collect personal information from children under the age of 16.

If you believe that a child has provided us with personal information, please contact us at ueerlhbot@gmail.com, and we will take appropriate steps to delete the information.

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17. Product and Wellness Information Disclaimer

Information on our website is provided for general product, wellness, and business communication purposes. It is not intended to diagnose, treat, cure, or prevent any disease, and it should not be considered medical advice.

If you have medical questions or health conditions, please consult a qualified healthcare professional before using any wellness product.

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18. User-Submitted Content

If you send us photos, videos, testimonials, reviews, installation images, case materials, or other content, we may use such content only with your permission or as otherwise permitted by law.

Before publishing customer cases, installation photos, or testimonials, we may request your authorization. You should not send us content that includes third-party personal information unless you have the right to do so.

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19. Business Customers, Distributors, and B2B Contacts

If you contact us on behalf of a company, distributor, clinic, wellness center, spa, gym, hotel, or other organization, we may process your business contact information to communicate with you, evaluate cooperation opportunities, provide quotations, support projects, and maintain business relationships.

We may keep reasonable records of B2B communications for business, compliance, and relationship management purposes.

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20. Your Choices

You have several choices regarding your personal information:

• You may choose not to provide certain information, but this may limit our ability to respond to your inquiry or provide services.
• You may unsubscribe from marketing emails.
• You may manage cookies through our cookie settings tool or browser settings.
• You may contact us to access, correct, delete, or restrict certain personal information.
• You may request that we stop using your information for certain marketing purposes.

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21. Do Not Track and Global Privacy Control

Some browsers offer “Do Not Track” settings. Because there is no universally accepted standard for responding to Do Not Track signals, our website may not respond to them in all cases.

Where required by applicable law, we will honor recognized opt-out preference signals, such as Global Privacy Control, for applicable users and applicable data processing activities.

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22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations, technologies, or privacy practices.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. If we make material changes, we may provide additional notice where required by law.

Your continued use of our website after an updated Privacy Policy is posted means that you acknowledge the updated policy.

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23. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact us:

Ueerl / Shenzhen Ueerl Medical Equipment Co., Ltd.
Website: https://ueerlhealth.com/
Email: ueerlhbot@gmail.com
WhatsApp: +86 19928774103
Address: Building C, Dingfeng Science and Technology Park, Dalang Sub-district, Longhua District, Shenzhen City, Guangdong Province, China.